Frequently Asked Questions

To deactivate participation in the Hostico affiliate program, contact the support team. You will receive a confirmation after processing.

Premium domains are short, common, and have special rates. The price depends on popularity and the number of characters. Contact the sales department for details.

IPv4 and IPv6 are protocols for identifying devices on networks. IPv4, with 32 bits, faces address exhaustion, while IPv6, with 128 bits, offers many more options.

Is additional monitoring of hosting services necessary? Find out how Hostico provides 24/7 technical support and what risks external systems involve.

We offer remote assistance via TeamViewer only in extreme situations, at the initiative of the Hostico team. Contact us for more information.

Find out how you can save the conversation from Hostico LiveChat support with a simple request to the support technician.

Find out the maximum number of domains you can add to a hosting package, details available on the Hostico website.

Find out how you can extend the services purchased through a proforma invoice sent automatically 14 days before expiration. Contact the sales department for early renewals.

Find out how to add a secondary contact to your client account by following the steps in the dedicated tutorial. Simple and effective!

The request to change the hosting server is possible, although moves are rare. The servers are constantly monitored and provide similar performance.

Invoices are issued after payment confirmation, and delivery is done via email in PDF format. Processing time varies depending on the type of transaction.

Find out why you haven't received the free domain from Hostico: check if you selected a 12-month period and valid extensions. Contact the sales department for assistance.