Frequently Asked Questions

Learn how to access cPanel: through direct links or the account's IP, depending on the nameserver settings.

Reset your cPanel account by sending an email to help@hostico.com. Note: all information will be deleted and the account will return to its original state.

The steps presented in this article describe the procedure for accessing the cPanel of an addon domain or a complementary domain.

Discover in the passage below why the error A DNS entry for the domain DOMAIN_NAME already exists is displayed.

Find out how to add a wildcard subdomain in cPanel to redirect all non-existent subdomains to a specific folder.

Discover why cPanel does not update your hosting space after deleting files or emails, and what can be done about it.

Find out in this article if you can have multiple users with different passwords for logging into cPanel.

AWStats does not display statistics if the account has been active for less than 24 hours. Wait a day and check again; contact technical support if the issue persists.

Subdomains are necessary for the operation of addon domains in cPanel. Find out why these subdomains should not be deleted.